We're Back and Better Than Before!

Elevate Fitness is more than a gym, it’s more than a building, it’s more than classes and exercise equipment (although we know you’re missing your favorite pieces) – it’s a community. And we’re so excited to welcome our community back to the clubs this week. We’ve been hard at work making sure we’re ready to re-open safely and effectively. Here’s what you need to know!

We will be following all provided New York State government requirements for health club operations in this phase of our re-opening. We ask you to keep in mind that these requirements were created by NYS officials, and not the Elevate Fitness team. In order to legally and safely re-open our clubs, we must comply with these requirements and ask our members to also comply with all posted and communicated safety requirements.

We believe that the temporary inconveniences will be far outweighed by the benefits of resuming our fitness programs in order to build our immune systems, create better general physical and mental health and to reach our fitness and wellness goals!

Keeping Elevate Safe For You

SANITIZATION

SOCIAL DISTANCING

MEMBERSHIP

OTHER CHANGES

Not only have we spent this time sanitizing and deep cleaning from floor to ceiling, but we’ve made a significant investment in our sanitation processes moving forward.

Each club has been equipped with multiple Reme Halo air purification devices to sanitize the air you breath in the club!

We’ve always used high-quality products for sanitization at Elevate Fitness. Our disinfectants are hospital-grade, guaranteed to kill 99.9% of bacteria and viruses including the coronavirus.

We’ll have one disinfecting spray bottle available for every two pieces of equipment.

The first priority for all team members moving forward will be sanitizing, disinfecting, and cleaning the clubs at all times. And finally, our housekeeping staff will be completing ISSA Certifications to ensure we’re operating with the best knowledge, training, and equipment possible.

We use MAIN SQUEEZE™ Lavender 256
Neutral Disinfectant Cleaner Deodorizer, learn more HERE.

We’ve increased our housekeeping hours by over 30% from pre-covid schedules!

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You’ll see reduced capacity (33%) in all areas of the club to allow for better social distancing (making it important to reserve your workout space and times ahead of time through the Elevate Fitness mobile app,  or at the front desk). Additionally, you can view usage on the app to determine when the club is busy to schdule accordingly.

NYS requires masks at all times while in the club unless swimming or showering. NYS does not allow bandanas, gaiters, or buffs. Masks only.

You’ll see increased signage to remind and educate our community on the importance of social distancing.

We ask that when choosing equipment to use, you allow for proper social distance (six feet or greater) between you and other members and our staff. This may mean patiently waiting for machines neighboring those you intend you use to be vacated before using them.

Any members not practicing social distancing as a safety measure and courtesy to our community will be asked to leave the club.

Your billing will continue to occur on your regular day of the month. Annual fees that were to bill April through September will be delayed until October. The fees will be billed on your normal day of billing. If you are part of this change in your annual fee billing you will continue to be billed every October going forward. 

If you pay in full each year for your membership, you will receive information explaining how we’ll extend your membership to credit you for the time we were closed in your next renewal statement. If you would have usually received a renewal statement while we were closed, it will be sent out shortly after we re-open. Please be patient as we have a lot of catching up to do. If you have not yet received an invoice and believe you should have please email info@elevatesyracuse.com and we’ll resend your invoice.

Finally, if you’re a member who joined the Elevate family from Athletic Apex, we’ll be converting all your Apex paperwork in our system and we’ll be reaching out to you in the coming weeks regarding the process for that.

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There are additional changes you can expect when you return including, but not limited to:

  • Kids Club, Hot Tub, and Sauna (Dewitt) were NOT a part of our initial re-opening phase. Stay tuned for updates to come.
  • Health waivers will be required for EVERY visit until further notice.
  • Protective barriers have been installed for team members,
  • Over 20 additional touch-free hand-sanitizer have been installed throughout each club,
  • Over 20 additional touch-free paper-towel dispensers have been installed in each club and we are using higher quality paper-towels for better cleaning.

What Else Have We Been Up To?

  • Repaired parking lots,
  • Purchased and installed new air conditioning units for the clubs,
  • Painted,
  • Replaced flooring,

YOUR KINDNESS and PATIENCE

Finally, we ask that you’re patient with us as we figure out the path forward. We ask that you exercise kindness and compassion with our entire community by following the safety protocol we set forth. Together, we will figure out our new normal.